Check out Podcast 113: Using heatmaps & recordings to improve Hotjar’s knowledge base, with Karissa Van Baulen by ellis. Here is an excerpt:

We talk to Karissa Van Baulen, Customer Education Lead and Knowledge Base Owner at Hotjar. We discuss how she has used heatmaps and playback recordings to improve Hotjar’s knowledge base. What…

The full article is available here.

Check out Content as a Service: the backbone of modern content operations (webcast) by Sarah O’Keefe. Here is an excerpt:

In this presentation, Divraj Singh of Adobe and Sarah O’Keefe explore the concept of Content as a Service and provide CaaS examples.

“In a Content as a Service model, content creators write the…

The full article is available here.

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