Check out Well-designed user help takes consumer from concerned to confident by tikibird50. Here is an excerpt:
There are a variety of reasons for purchasing a new printer, but a likely one is that your old one has just kicked the bucket, leaving you in a jam with a project awaiting completion. This, of course, means you might be a bit agitated as you head out in search of a replacement.
Before leaving,…
The full article is available here.