https://www.usenix.org/conference/srecon17americas/program/presentation/bates
Diane Bates, Google
Abstract:
Whether you’re building an external product or a tool to make life easier for your internal engineers, your users deserve excellent documentation to ramp up quickly. Part of creating a great customer experience is providing documentation that’s easy to use and answers your customer’s questions before they even know what their questions are. The goal of the engineer/TW relationship is to polish a project before releasing it to customers.This talk describes:
* What a TW does
* How to work with a TW to scope a project
* Expectations for resources and engineering hours
* General guidelines for how to work with a TW
The original video is available here.
