Documentation by the pound?

by Arnold Burian

Walking through my neighborhood, I passed a small bookstore with an interesting sales strategy – selling books by the pound.

This reminded me of my first technical writing job in the telecommunications industry. For each release, our team produced over 17,000 pages of documentation. This totaled almost 110 pounds of printed paper, including binder covers. I can’t remember the line item cost of our documentation in sales contracts (docs had a separate SKU on invoices), but I remember it being quite expensive. Certainly more than $4.99 per pound.

This begs the question: if you only had ten dollars in your pocket, would you rather have two chapters of an installation manual or two pounds of mortadella?

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