Check out Conversation and Community, now available as a free ebook! by annegentle. Here is an excerpt:
I started writing the first edition of the book about social media ideas for technical writing projects in 2008 and published it with XML Press in 2009. We created a second edition in 2012 and as I look back, we could probably have done an edition every year with the pace of change in social…
The full article is available here.
