Check out Perfect instructions by Larry Kunz. Here is an excerpt:
They were every technical writer’s holy grail: the perfect instructions.
In October 2018, Ernest Fribjer, a technical writer at Techcomm-R-Us in Dayton, Ohio, received an assignment to write instructions for updating CRM records in SalesForce. A few weeks later, without warning, a series of…
The full article is available here.
