Perfect instructions

by Arnold Burian

Check out Perfect instructions by Larry Kunz. Here is an excerpt:

They were every technical writer’s holy grail: the perfect instructions.

In October 2018, Ernest Fribjer, a technical writer at Techcomm-R-Us in Dayton, Ohio, received an assignment to write instructions for updating CRM records in SalesForce. A few weeks later, without warning, a series of…

The full article is available here.

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