Check out The importance of audience, or, how to scale a tech writing team by Sarah Maddox. Here is an excerpt:
A recent experience brought home to me how important it is to take account of the audience of a document. It also showed me how a well-tailored doc can help people perform tasks that they may need to do only rarely, but that are highly important when they do need doing.
Here’s the story, which…
The full article is available here.
