Check out Zendesk and Knowledge Centred Support by Ellis Pratt. Here is an excerpt:
We explore these questions from listeners: What’s your opinion of Zendesk and Mindtouch? Someone in our company thinks it might be a good idea to explore the idea of moving our Help content – have you heard of anyone doing this and then using it in a way of single sourcing etc? Our boss…
The full article is available here.
