The future of tech comm: Machines that teach you how to use them

by Arnold Burian

Check out The future of tech comm: Machines that teach you how to use them by [email protected] (Craig Haiss). Here is an excerpt:

Our devices are getting smarter. Shouldn’t our documentation do the same?

One of the greatest problems manufacturers face is teaching consumers how to use their products. As I mentioned in a previous post, 95 percent of devices returned to stores actually work. That’s a serious pain point and…

The full article is available here.

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