Check out The future of tech comm: Machines that teach you how to use them by email@example.com (Craig Haiss). Here is an excerpt:
Our devices are getting smarter. Shouldn’t our documentation do the same?
One of the greatest problems manufacturers face is teaching consumers how to use their products. As I mentioned in a previous post, 95 percent of devices returned to stores actually work. That’s a serious pain point and…
The full article is available here.