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What our friends are saying

Serve the profession. Serve each other. Serve the truth.
by Larry Kunz on June 23, 2017 at 1:03 pm
Remarks I made earlier this week at the STC Carolina chapter’s 50th anniversary celebration (with some local color edited out). I offer this as a salute, and an encouragement, to everyone in the technical communication profession. Fifty years ago our forebears brought forth a new organization, […]
The problem with FAQs in documentation
on June 23, 2017 at 7:00 am
Many tech writers have a heavy disdain for FAQs. At first this disdain seemed a bit unfounded and elitist to me, but now, after a recent project, I'm starting to get the reasons for the disdain. All too often the FAQ format is abused by non-writers who want an easy way to write. The list of random […]
Can I Run MadCap Flare on a Mac? Oh, Yes!
by Nita Beck on June 22, 2017 at 3:35 pm
The 2017 refresh of a MadBlog article originally posted in March 2015, with the modest caveat that the author is not yet familiar with the latest MacBook Pros, newly on the market as of June 2017. I often see discussions … The post Can I Run MadCap Flare on a Mac? Oh, Yes! appeared first on […]
New releases for ALL XMLmind products
by hussein on June 22, 2017 at 3:26 pm
read mor […]
LearningDITA podcast
by Gretyl Kinsey on June 22, 2017 at 6:00 am
In this podcast, Gretyl Kinsey and Alan Pringle discuss Scriptorium’s DITA training resource, LearningDITA.com. What is the business case for providing a free e-learning resource, and what does it take to get it started? What are the challenges of growing and managing an open-source, […]
Help through AI, Help like Facebook
by Ellis Pratt on June 20, 2017 at 8:20 pm
Reviews of two presentations at the UAEurope 17 conference. Kristof Van Tomme (Pronovix). Software support and Artificial Intelligence. Pawel Kowaluk (3di Poland). Knowledge Feed: Make your Online Help More Like Facebook Interspersed with interviews from at the UAEurope 2017 conference: Dr Tony […]
Is your documentation AI and chatbot ready?
by Ellis Pratt on June 19, 2017 at 3:59 pm
It seems likely Artificial Intelligence (AI) and chatbots will play a key role in helping users, in the future. Amazon, Facebook, Google, IBM and Microsoft, as well as smaller technology companies, are all developing platforms for simulating an intelligent conversation with human users. This […]
Tools are not a content strategy
by Alan Pringle on June 19, 2017 at 12:10 pm
This post is part of Scriptorium’s 20th anniversary celebration. Content creators love their tools. So much, in fact, they sometimes mistake selecting tools for developing a content strategy. When evaluating content processes, focusing too intently on tools is an understandable reflexive action […]
Another Example of Goedel’s proof
by rogersgeorge on June 19, 2017 at 9:30 am
Okay, I’m being lazy; this is an easy post. I do have some good stuff in the saddlebag, though. A while back (actually last May) I wrote about Goedel’s proof, about how he proved that it’s impossible to have a completely consistent set of rules about anything. If you skipped the […]
Why you need a Proofreader
by rogersgeorge on June 16, 2017 at 9:40 am
I saw a version of this back in the 1960’s in Readers Digest. http://www.gocomics.com/pearlsbeforeswine/2017/06/12 […]