Well-designed user help takes consumer from concerned to confident

Check out Well-designed user help takes consumer from concerned to confident by tikibird50. Here is an excerpt:

There are a variety of reasons for purchasing a new printer, but a likely one is that your old one has just kicked the bucket, leaving you in a jam with a project awaiting completion. This, of course, means you might be a bit agitated as you head out in search of a replacement.

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