Zendesk and Knowledge Centred Support

Check out Zendesk and Knowledge Centred Support by Ellis Pratt. Here is an excerpt:

We explore these questions from listeners: What’s your opinion of Zendesk and Mindtouch? Someone in our company thinks it might be a good idea to explore the idea of moving our Help content  – have you heard of anyone doing this and then using it in a way of single sourcing etc?  Our boss…

The full article is available here.

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