Help and its Usability

Check out Help and its Usability by [email protected] (Anindita Basu). Here is an excerpt:

A verbose version of this wishlist was published in the Jan-Feb 2010 issue of STC India’s newsletter INDUS.

What if my Help was not at all like the Help as we usually see it?

What if every menu option had a tiny Help button with a hovertext that tells me the consequences of a click-through.

What…

The full article is available here.

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