2012 Technical Communication Benchmarking Survey

The Content Wrangler is conducting research to determine how large organizations create and manage technical communication and training content and deliver it to those who need it. This survey is designed to identify the biggest challenges in our industry, the types of techniques, tools, and standards we use, and what we plan to do to improve our offerings in the future.

The survey contains several question types (multiple choice, short comment, etc.) and should take approximately 5-10 minutes to complete, depending on your answers. You cannot save the survey and return later to complete it. So, please complete this survey in one sitting.

If you complete this survey and provide us with accurate contact information, you will qualify to receive:

  • a free digital copy of “DITA Metrics 101: Making The Case For XML and Intelligent Content” by Mark Lewis (Rockley Press) — a $25 value
  • a $250 discount off a full-access pass to the DITA Summit, June 2013 in San Francisco
  • a summary of the research findings
  • a chance to win an Apple iPad
  • a chance to win an Amazon Kindle

Survey respondents will be contacted via email in mid-November, after the analysis is complete, and provided with instructions for claiming these items. The winners of the Apple iPad and Amazon Kindle will be announced November 14 on The Content Wrangler blog and notified via email.

The aggregate data collected from this survey will be used by The Content Wrangler in reports, articles, blog posts, and presentations. Your personal information will not be shared, sold, or disclosed to anyone for any reason.

Should you have questions or concerns, contact us via email at [email protected]

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