Technical Communicator for a Small IT Organization

My husband works for a small organization. By small, I do not means in terms of revenue, but around 20-30 people, niche focus, with Indian and overseas clients. Today as we were having breakfast, we had an argument where he said his company is not yet ready to hire a Technical Writer as they are not ‘at that stage’ yet. It made me wonder what exactly is that ‘stage’ when you would consider hiring a technical writer? Well, I will discuss that in the next post. The point I want to explore here is – what can a technical writer do for a small organization? In an organization with around 20-30 or maximum 50 associates, what is it that I can do?

Typically in a small organization we would not just be technical communicator, but would perform several roles. I am going to explore those roles here:

  • Technical Communicator as a Documentation Expert
  • Technical communicator as a Web Content Manager
  • Technical communicator as a Soft Skills Trainer
  • Technical communicator as a user/customer experience advocate
  • Technical communicator as a Technical Writer

To read more, please visit my blog on Technical Communicator for a small organization

Comments

  1. John Lee Rosberg

     

    “That stage,” I believe, should be determined by fiscal means, rather than roles filled.

    In other words, at what point does the expense of a Tech Writer become less than what is being spent by others fulfilling needed work (writing docs, for certain, creating help, as well as, potentially, some of the value added roles mentioned above. If engineers are creating documents rather than fulfilling their primary responsibilities, this can get expensive in a hurry.

    Expand this kind of logic to cover all a Tech Writer can do for the organization, and you’ll soon have an answer.

    I can pretty much promise you that the folks that are making the “should we hire a writer” are approaching it this way.

  2. John Lee Rosberg

     

    “That stage,” I believe, should be determined by fiscal means, rather than roles filled.

    In other words, at what point does the expense of a Tech Writer become less than what is being spent by others fulfilling needed work (writing docs, for certain, creating help, as well as, potentially, some of the value added roles mentioned above. If engineers are creating documents rather than fulfilling their primary responsibilities, this can get expensive in a hurry.

    Expand this kind of logic to cover all a Tech Writer can do for the organization, and you’ll soon have an answer.

    I can pretty much promise you that the folks that are making the “should we hire a writer” are approaching it this way.

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